Call today: (904) 636-5400
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Mon - Fri: 8 AM - 8 PM
Sat: 9 AM - 5 PM
Closed Sunday
Baymeadows Healthcare

Patient-Centered Medical Home (PCMH)

At the heart of the patient-centered medical home (PCMH) is the relationship between you and your health care team led by your doctor or provider of choice. Our main concern is the health and wellness of our patients and our primary goal is to provide the best comprehensive and coordinated health care for patients at all stages of their life.

It may seem easier to see any doctor you can when you or a family member is sick, but having a PCMH (one doctor or provider of choice you call every time) means you are more likely to get the best possible care. If you see the same doctor every time, they will know what sicknesses and health care you have had and you will develop a relationship with your doctor and the healthcare team.

As your doctor or provider of choice, we will:

  • Work with you to improve your health and address your questions to help you make informed decisions about your care
  • Explain diseases, treatments, and test results in an easily understandable manner
  • Review your medications at every visit and discuss with you any interactions or contraindications
  • Provide timely access to medical care and same-day appointments, whenever possible
  • Provide the care you need when needed
  • Develop a personal action plan with you to address your chronic conditions
  • Help you set goals and track your progress
  • Provide you 24-hour access to a clinical decision maker by phone
  • Send you to trusted experts, if needed
  • End every visit with clear instructions about expectations, treatment goals, and future plans
  • Provide information on community resources (such as transportation, mental health, home care, smoking cessation, etc.). Please contact our office for more information.

By choosing to participate in a PCMH, you agree to:

  • Be honest about your medical history, symptoms, and other important information about your health
  • Tell your doctor about all medications you are taking
  • Ask questions and actively participate with your doctor in planning your care
  • Adhere to your doctor’s recommended treatment plan
  • Inform your doctor of any changes in your health and well-being
  • Let us know when you see other doctors and what medications they may put you on or change
  • Ask other doctors to send us a report about your care when you see them, including lab work, test results, X-rays, or other diagnostic imaging tests
  • Prepare for your appointment by getting your lab work done before the day of your appointment so your doctor can go over the results with you during the appointment time
  • Keep your appointments as scheduled whenever possible
  • Know your insurance and what it covers
  • End every office visit with a clear understanding of your doctor’s expectations, treatment goals, and future plans for you
  • Provide the office feedback on how we can improve

To learn more about our patient-centered approach to health care or to schedule an appointment, please call our office in Jacksonville, Florida today at (904) 636-5400.